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Have A General Benefits
Question?
It Might be an FAQ.
In a simpler time, when many
people were confused about an issue, we said that a lot of folks were asking
the same question. Today, that phenomenon not only has a name – Frequently
Asked Question –it has a recognizable acronym – FAQ.
So when it occurred to Sunoco and DVSA that many retirees might have similar
questions about their benefits, the two decided to test the theory to see if
the matter qualified for FAQ status. You can help by letting us know if you
have a question you would like to have answered without having to call the
Help Line. You can do that by sending an email to
Pat Steadman (DVSApresident@gmail.com). To qualify as an FAQ, questions should be
general.
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Sunoco Benefits: |
1-800-666-6323 |
| Aetna: |
1-800-345-4061 |
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FAQ'S...If
after reading this section you do not find an answer to your personal
question, you can contact
ccbrock@sunocoinc.com
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I am a lump sum retiree and
I pay for my benefits by check each quarter. I send my check in
before the due date, but it does not clear my bank account until well
past the due date. How can I be certain that my benefits are not
compromised? How long does it take Sunoco to process my quarterly
benefits payment?
Answer: It usually takes six weeks
from when the bills are mailed for all checks to be processed. During
the processing time, your medical benefits remain intact and are not
in jeopardy of being cancelled. If the current quarter’s payment is
not received prior to the mailing of the next quarterly bill, you will
be notified on that quarterly billing statement about the amount that
is due immediately You could risk termination of your medical
coverage if you miss several payments. You would be notified by a
certified letter if such action became necessary.
Answer: You can enroll in a Sunoco
medical plan during Open Enrollment. You may also enroll anytime if
you lose coverage through your spouse’s employer plan. If this is the
case, you must obtain a letter from your spouse’s employer indicating
that you lost coverage. There is no waiting period involved. Sunoco
does not provide Dental benefits for retirees.
- I retired before I was 65, but will soon be
65. How and when will I be notified of my medical insurance options?
Answer:
The appropriate
paperwork will be mailed to you by Sunoco no later than 60 days prior
to you 65th birthday. Separately, Social Security
Administration will send you information regarding enrolling in
Medicare Parts A & B. Be sure to enroll in Medicare Parts A & B, but
DO NOT enroll in the Medicare prescription drug program Part D.
- What is the amount of life insurance to which
each retiree is entitled?
Answer:
Retirees with
retirement dates prior to 1/1/75 receive $3,000. Retirees after this
date receive $5,000.
- If I elect to
transfer to the less expensive Medicare Open plan during an open
enrollment and later determine that it is not for me, can I return to
the traditional Aetna Supplement plan?
Answer:
You cannot change
after open enrollment ends. However, over 65 retirees can change
plans during the regular open enrollment period in May for a July 1
effective date or the Medicare open enrollment period starting in
November for a January 1 effective date.
- As a regular
Full time employee, I have questions about the Aetna Dental mailing.
Who can answer my questions?
Answer:
Only Aetna can
answer your questions. Log onto
www.vitalsavingsbyaetna.com or call 1-866-368-4825 as stated in
the letter. Sunoco neither maintains information on this plan nor is
able to answer questions. Remember, this is not an insurance plan, it
is access only to the Aetna Dental PPO.
- Direct Deposit
- My retirement check is mailed to me each month. I understand that
Sunoco can deposit my retirement check directly in to my bank account.
Is this option still open to me?
Answer:
Having your
retirement deposited directly in to your bank account is an option
that you can exercise at any time. This Direct Deposit option is safer
and more reliable than having your retirement mailed to you as a check
(no more lost or stolen checks). If you elect Direct Deposit, your
monthly retirement will be deposited in to your bank account on the
last business day of the month. It is easy; just print a copy of the
attached form (Direct Deposit of Payroll Check Authorization), fill-in
the information and mail to SUNOCO, INC.; Payroll Services, 1735
Market Street, Ste LL, and Phila., Pa. 19103-758.
Click Here to Open the Direct Deposit PDF Form
- Are you changing plans during an Open
Enrollment period?
Answer:
If the answer is YES, do not
schedule a doctor’s appointment during the first 10 days of the new
plan period. It will take your new provider at least 10 days to issue
a new ID card. Without your new ID card your doctor’s office will not
have enough information to process your claim. In case of a Hospital
Medical Emergency the hospital can always contact your new plan to
verify coverage.
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